At Al Yaqeen Jewellery LLC, customer satisfaction is our priority. If you’re not fully satisfied with your purchase, we offer a fair and transparent return and exchange policy.
🔁 Exchange & Store Credit
- Items may be returned for exchange or store credit within 14 days from the original date of purchase.
- Refunds are not permitted under any circumstances.
- Store credit is valid for 14 days from the original purchase date and must be redeemed in-store.
✅ Eligibility Conditions
To qualify for an exchange or store credit:
- The item must be in original condition — unworn, undamaged, and unaltered.
- The original receipt and packaging must be presented.
- Returns must be made in person at any of our UAE store locations.
❌ Non-Eligible Items
- Items that are customized, used, or damaged are not eligible unless a manufacturing defect is verified by our team.
🔧 Repair Services
If your item requires repair, please visit any of our branches in the UAE. Our team will assess the item and provide repair options. Charges may apply depending on the repair requirements.
📍 Order & Pickup Policy
Please note:
- We do not offer online purchases or delivery.
- All items on our website are for viewing purposes only.
- Purchases must be completed in-store, where customers can inspect and collect items personally.
💳 Payment Methods
We accept:
- Credit and Debit Cards issued in the UAE
- Cash payments in-store
For further assistance or inquiries, feel free to reach out:
📧 info@alyaqeenjewellery.ae
